Tuesday, 28 March 2017

Capacity Management Maturity, Assessing & Improving - 5 levels of process maturity (3 of 4)

As promised today I'll discuss the 5 levels of Capacity Management Maturity.

They are:

Level 1 – Initial
Processes are undocumented and in a state of dynamic and chaotic manner. They tend to be driven in an ad hoc, uncontrolled, and reactive manner. Processes at this level tend to be unstable.

Level 2 – Repeatable
Some processes are repeatable, possibly with consistent results. Discipline is unlikely to be rigorous, but where it exists it may help to ensure existing processes are maintained during stressful periods.

Level 3 – Defined
Sets of defined and documented standard processes are established and subject to some degree of improvement over time.

Level 4 – Managed
Using process metrics, management can effectively control processes and identify ways to adjust and adapt the process to particular projects without losses of quality.

Level 5 – Optimizing

The focus is on continual improvement through both incremental and innovative changes / improvements

Don't forget to check out our Resources, there are some great white papers and on-demand webinars available to you.

The final part of my series will be on Thursday.

Rich Fronheiser
Chief Marketing Officer