So why is the
CMIS so important? As mentioned
previously, it is known as the cornerstone of Capacity Management.
It provides
the core of the capacity management process by storing and relating the data
that enables us to make important capacity and performance related decisions
for our services. The CMIS provides us
with the tools to:
·
Collate,
unify and correlate important data together
·
Provides
the basis to perform key capacity management activities
·
Present
information and results back to the business and its strategy.
Such business
decisions and strategic directions can be altered or changed based on the information being provided by the Capacity Management process. The data captured, stored, analyzed and
reported, including producing Capacity Plans is presented within the Capacity
Portal which should be the focus for the business when making these decisions.
The CMIS
provides the ability to integrate data from all other ITSM areas and provides
the foundation for the Service Knowledge Management System (SKMS).
Don't forget to sign up to our next webinar 'Evaluating Performance and Capacity with Calculated Metrics'
Jamie Baker
Principal Consultant
