Capacity Management: Guided Practitioner Satnav – What has to get there?(5 of 17)

In the case of a journey, decisions have to be taken as to what to take with respect to the allowances applicable.  In a car, the main constraint is that of space.  On a flight it is volume and weight – with different levels depending on the price of the ticket.

So what do we need to look at in ITSM?

·         All of my belongings?

•          A selection of what is most important?

•          Needed in the short term?

•          Needed in the medium term?

•          Needed in the long term?

•          Most expensive?

•          Lightest?

•          What I am allowed to take by my service provider?

•          What level of service I am prepared to pay for?

•          Private flight, 1st class, business, premium, coach, economy?

•          Contractual agreement on service level and violations

•          Demand management…

In ITSM there is a cost associated with the provision of the infrastructure and support level offered that needs to be related to the significance of the service being provided.  This is the area known as Demand Management which will be discussed in more detail later.
The main point to notice at this stage is that without recognition of the need to categorize the services being offered, it is difficult to optimize the costs of the infrastructure.

There is a need to categorize and prioritize services and I’ll be discussing that on Monday.

Adam Grummitt

Distinguished Engineer

Watch the trailer for our February 7 vSphere vs Hyper-V performance showdown on YouTube http://www.youtube.com/watch?v=iUlS_BYbiBw&context=C36a599fADOEgsToPDskKtWaI4brkZancIDMs3pGSR