As promised today I'll discuss the 5 levels of Capacity Management Maturity and what they mean.
They are:
Level 1 – Initial
They are:
Level 1 – Initial
Processes are undocumented and in a state of dynamic and chaotic manner. They tend to be driven in an ad hoc, uncontrolled, and reactive manner. Processes at this level tend to be unstable.
Level 2 – Repeatable
Some processes are repeatable, possibly with consistent results. Discipline is unlikely to be rigorous, but where it exists it may help to ensure existing processes are maintained during stressful periods.
Level 3 – Defined
Sets of defined and documented standard processes are established and subject to some degree of improvement over time.
Level 4 – Managed
Using process metrics, management can effectively control processes and identify ways to adjust and adapt the process to particular projects without losses of quality.
Level 5 – Optimized
The focus is on continual improvement through both incremental and innovative changes / improvements
Don't forget to register for our live webinar 'Capacity Management Maturity - Managed to Optimized' which covers how to get from Level 4 to Level 5 in your process.
The final part of my series is on Tuesday, enjoy your weekend in the meantime.
Rich Fronheiser
Chief Marketing Officer
No comments:
Post a Comment