Showing posts with label Rich Fronheiser. Show all posts
Showing posts with label Rich Fronheiser. Show all posts

Tuesday, 3 October 2017

Capacity Management Maturity, Assessing & Improving (4 of 4)

Our Capacity Management Maturity Survey helps you to see where your organization scores on the Maturity Scale.

Capacity Management Maturity is not easy to achieve.

Most organizations that have dedicated Capacity Management functions or teams typically score either a 2 or a 3 in this model. Organizations that do not have dedicated teams or functions normally score between a 1 or a 2.

Our survey is a perfect discussion point between the Capacity Manager and management. The results of the survey provide quick feedback on areas to improve.

Using the survey to compare the results for your organization against others in your industry or geography gives an opportunity for you to see where you stack up….possibly identify where you are behind others so that you can catch up.

Take our survey now www.metron-athene.com/survey/

It’s the perfect opportunity to put processes in place that give your organization a competitive advantage over others in your industry.

Don't forget to sign up for our free webinar 'Capacity Management Maturity - Managed to Optimized' 

Rich Fronheiser
Chief Marketing Officer

Friday, 29 September 2017

Capacity Management Maturity, Assessing & Improving - 5 levels of process maturity (3 of 4)

As promised today I'll discuss the 5 levels of Capacity Management Maturity and what they mean.
They are:

Level 1 – Initial
Processes are undocumented and in a state of dynamic and chaotic manner. They tend to be driven in an ad hoc, uncontrolled, and reactive manner. Processes at this level tend to be unstable.


Level 2 – Repeatable
Some processes are repeatable, possibly with consistent results. Discipline is unlikely to be rigorous, but where it exists it may help to ensure existing processes are maintained during stressful periods.

Level 3 – Defined
Sets of defined and documented standard processes are established and subject to some degree of improvement over time.

Level 4 – Managed
Using process metrics, management can effectively control processes and identify ways to adjust and adapt the process to particular projects without losses of quality.

Level 5 – Optimized
The focus is on continual improvement through both incremental and innovative changes / improvements

Don't forget to register for our live webinar 'Capacity Management Maturity - Managed to Optimized' which covers how to get from Level 4 to Level 5 in your process. 

The final part of my series is on Tuesday, enjoy your weekend in the meantime.

Rich Fronheiser
Chief Marketing Officer

Wednesday, 27 September 2017

Capacity Management Maturity, Assesssing & Improving - Setting the Landscape (2 of 4)

What is Capacity Management?
A fairly standard definition of Capacity Management is:

An IT process that helps ensure capacity meets current and a future business requirements in a cost-­‐effective manner.

A welldefined Capacity Management process will focus on four subprocesses:

Business Capacity Management translating business needs and plans into capacity and performance requirements for services and infrastructure.

Service Capacity Management – managing the capacity of live, operational IT services. This includes both proactive and reactive activities to ensure SLAs are met.

Component Capacity Management managing the performance, utilization, and capacity of IT resources and individual IT components

Capacity Management Reporting – To provide other ITSM processes and management with information related to service and component capacity, utilization, and performance

In order to support the process, specific activities (monitoring, analysis, tuning, modeling, etc.) are undertaken in both proactive and reactive ways.

What is Maturity?

A maturity model is a set of structured levels that describe how well the behaviors, practices, and processes of an organization can reliably produce desired outcomes.

Various models exist. For the purposes of this survey, we’ll focus on the Capability Maturity Model, which consists of five levels of process maturity.

I'll tell you the five levels of process maturity in the Capability Maturity Model on Friday.

Come along to our webinar October 11 'Capacity Management Maturity Series -Managed to Optimized'

Rich Fronheiser
Chief Marketing Officer

Monday, 25 September 2017

Capacity Management Maturity - Assessing and Improving the Effectiveness (1 of 4)

Many organizations have a Capacity Management process or function in place, but no practical way to assess the effectiveness or even the strengths and weaknesses of the process or function.


This led to our development and refinement of a Capacity Management Maturity Assessment, consisting of 20 carefully chosen questions that help an organization assess maturity and effectiveness.

Our Capacity Management Maturity Survey is available to complete on line.

Once completed, the results will allow the Capacity Manager to better communicate the importance of Capacity Management and create a plan to fill identified gaps going forward.

Applying this assessment to multiple organizations allows comparisons to be made - between organizations and between an organization and others sharing characteristics such as type of business, geographical location and organizational size, among others.

This blog series will discuss the concept of Capacity Management Maturity, how the concept of maturity is defined and what are the building blocks that reflect a mature process or function within an organization.

Don't forget to register for the final part in our series of 'Capacity Management Maturity webinars  'Capacity Management Maturity - 'Managed to Optimized' '
https://www.metron-athene.com/services/webinars/capacity-management-webinars.html

Rich Fronheiser
Chief Marketing Officer

Wednesday, 28 June 2017

Hardware's a commodity - Why bother managing capacity? Conclusion (7 of 7)

The perception of IT by many has changed.  End-users and customers see IT as a commodity – no different than throwing a light switch.  Therefore, those of us in IT Capacity Management must work hard to combat the perception that improving performance or managing capacity is as easy as throwing a switch or buying another blade.

This can be done in two key ways, by constantly:

·        Communicating to those in other ITSM processes and the business.

·        Building value by maturing existing Capacity Management processes.

That said, it’s always important to evaluate your career and how you can improve your own situation.  Whether you want to stay with your current company or move on…and whether you want to stay in Capacity Management or move on...is up to you.  I hope.  That’s not always the case, and I’ve seen very talented people looking for work through no real fault of their own.
But any such blow can be minimized by preparing for the next challenge even while you’re working on the current one.  Take technical training, ITIL (or other good practice framework) training, or company specific training.  Take advantage of tuition reimbursement when possible and never miss an opportunity to network, network, network.

If it's Capacity Management training that you're interested in then check out our on-demand workshops https://www.metron-athene.com/services/index.html#workshops

And never stop thinking about where you’d like to be, which may or may not be where you currently are.

Rich Fronheiser
Chief Marketing Officer

Monday, 26 June 2017

Hardware's a commodity - Why bother managing capacity? Being ready for the next challenge…(6 of 7)

There are a ton of career-improvement and life-improvement books in the marketplace.

An early mentor of mine used the word pivot a lot, though, and it’s stuck with me over the years.  As a basketball fan and referee, I’ve always liked the term for more than one reason.
Everyone is in a different place – out of work, having a job but wanting to change their career or career trajectory, enjoying what they do but wanting to make more of a difference.

A new book called “Pivot” by Adam Markel describes the small changes one must make in their thinking and behavior that can lead to a big change in both personal and professional outcomes.  I highly recommend the book to anyone looking to make small, but real changes in their lives.
Now for some specific recommendations for the Capacity Manager, looking at how you can make some changes – some small, some bigger.
Education
There are two career-based reasons to seek out education – to perform your current job better and to position yourself better for future opportunities.  The best choices can be used for both reasons.
Your organization uses certain technologies – becoming expert in those will make you a better Capacity Manager. 
        Technical training / certifications
        ITIL training / certifications
        Project Manager training / certifications
For example, if you are responsible for performance and capacity of VMware systems, becoming VCP certified will make you much more valuable to the organization and someday that certification might be a door opener if you decide to move onto something else.  In a commoditized world, it’s important for the Capacity Manager to understand why those technologies are really more than just commodities to buy, use, and throw away.
ITIL (or some other best practice) training and certification is especially useful in those organizations that have adopted / aligned to those standards.  Becoming Manager (v2) certified and Expert (v3) certified opened the doors in my career and even as a Capacity Manager would give me a well-rounded understanding of the other ITSM processes and the terminology used in them.
I’ve seen many people in technical roles take project manager training and seek out certifications and then segue into those kinds of positions in organizations.  Good project managers can never be underestimated and the skills will serve anyone who manages projects in IT well, even if it isn’t a career path.
Companies have all kinds of specialized training – about the business, about specific technologies they use.  If your company has an education department with courses that can be taken to teach new skills and those courses are made available to you, they’re a great option. 
        Company specific training / certifications
        Groups / Events like CMG, Toastmasters, etc.
        Tuition reimbursement plans
Being able to speak in public is a skill many of us take for granted, but many more find absolutely terrifying.  And yet the ability to give a good presentation can be one of the things that can launch a career or change an existing one in a positive way.  Writing papers for CMG is a way to network with fellow Capacity Managers and establish credibility in the industry – there are many people who have improved their careers by making contacts at CMG or other technical events.
Finally, if your organization offers a tuition reimbursement plan where you can take college courses or pursue a degree on the company dime and/or time, consider it.  It’s how I started my MBA – and while it took me 4 years to complete, it was one of the best decisions I could’ve made for my career. I'll conclude my series on Wednesday, in the meantime make sure to check out our Resources section where you'll find a great collection of Capacity Management related white papers and on-demand webinars https://www.metron-athene.com/resources/index.asp
Rich Fronheiser
Chief Marketing Officer 

Wednesday, 21 June 2017

Hardware's a commodity - Why bother managing capacity? Evaluating your career path (5 of 7)

So, we’ve established that maturing the Capacity Management process can be a useful step in making your career as a Capacity Manager a more successful one.  But how do you know that’s what you want to do…or that’s the best path for you?

Constant career evaluation is necessary – whether you’re in your first year out of college/university or whether you’ve been in your career / position for 20+ years.
Most successful people have changed positions and have re-invented themselves over the course of a career.  But a person can’t decide to make a career change without having a plan that can sometimes take years to put into place.

Some organizations I’ve worked for made it very clear that my services weren’t as appreciated as I would’ve liked.  I’m sure that many of you reading this blog have your own stories.  Being able to read the landscape and put the framework into place to improve your situation or even change your career is an important step.
I’ll talk a bit about my own experience. I think my experiences are pretty typical and hopefully will get you to think about your own experiences and career path.

This is probably where I should put in the contradictory disclaimer that my results probably aren’t typical (despite my last paragraph) and your personal results and experiences will vary.
These 5 cases show that there are times when the best option is to stay and try to make the situation better, yet there are times where the best option is to try to find something that matches your career goals, whether or not they have anything to do with Capacity Management.

        Hired at the wrong time

        Hired at the wrong place

        Get out before you’re asked to leave

        I can’t believe I took this job

        I need to make changes, but want to stay...
Hired at the wrong time

“If you’d been hired a month earlier, you’d be up for a raise this year.”
“Last year was a much better year – we can’t hire anyone else now.  We need to do more with less.”

Sometimes you’re just not in the right place or perhaps it is, but it’s not the right time.

My first position coming out of school was a good starting point for my career, but 10 months after being hired I was told raises were only given once a year and I’d have to wait another year before they’d consider one.
A month later I moved to another company across the country, even though I was young and inexperienced at the time, I decided that this was indicative of bigger problems in the organization and it was time to move on.

Sometimes, you have to read your situation and decide whether it’s time to make a change.
I understand 20 years on that this is easier said than done.  As a newly married person with no kids and no ties to the community, this was an easy, easy decision.  Then again, I said that your mileage may vary.

But sometimes you have to decide if messages you’re receiving are telling you that you’re not as valued as you’d like to be.  From there you have to decide whether you try to improve your standing / situation there or whether it’s time to try to move on.
Hired at the wrong place

“We’re a mainframe shop.  Those Unix and Windows servers are just toys.”
This quote was actually said to me when I was working as a distributed capacity planner.  OK, it was said to me at the end of the 20th century, but even then it was easy to see this wasn’t probably the right gig for me, even though the position was clearly needed and we did good work.

Get out before you’re asked to leave
“We’ll need you to do more than (what you were hired to do).  The business has changed – there’s no room for specialists.”

Sometimes you can be the right person for the job, but then the job changes.

You can be the best Capacity Manager doing incredible work at an organization that (mostly) appreciates your efforts.
But you might work for a company that was just acquired or merged with another company and suddenly you’re working for someone who has no appreciation for Capacity Management other than “here’s a well-paid person who doesn’t actually manage or administer anything.”

At this point you have several choices – you can reinvent yourself (if possible) to be what the organization now needs.  You can try to get the training necessary to move into another gig (I’ll talk more about this later – and how when you NEED the training, it’s probably too late), or you can move on.
For me, it was an acquisition.  Strangely enough, I was hired just after the acquisition, but after a couple of years the company decided to focus on other things and my role was changed.  Even with me willing to change, I knew that my time was limited, and I moved on.

I can’t believe I took this job
….................................................................................................."
I’ll let you fill in the blanks on this quote, I’m sure many of you have taken a position and known within two weeks that you made a horrible mistake.

For me it was a desire to stop traveling and get back into the day-to-day world of Capacity Management.  Within two weeks I knew I would never be more than what I was the day I started with the company, it still took me 18 months to escape.
How many of you have been there?  Whether it’s the manager, co-workers, company culture, the job, the direction of the company, or many other things, how many of you have immediately known that it was just a horrible fit?

Even in these situations, you have options.  For me, it was starting an MBA program (paid for by the company I couldn’t wait to leave) and learning as much as I could about various technologies the company used.  I also took the opportunity to apply for other jobs (internally and externally), sharpen my interviewing skills, and realize that others had things much worse.
If you haven’t ever been in a job like this, congratulations!

I need to make changes, but want to stay
“I love the company, but I can’t keep doing this job anymore.  At least not like this.”

Sometimes everything is right with the exception of what you’re doing for the company.  Perhaps you’ve done a job for so long that you need a new challenge.  Perhaps your life situation has changed and you need more flexibility in your working conditions or situations.  Perhaps you find yourself interested in something else or maybe you just can’t keep doing things the way you’re doing them now.

If you are a Capacity Manager and generally like what you do, but just can’t keep on doing it the same way, with the same results, then look at the Capacity Management Maturity part of the white paper.  Trying to implement changes, even if minor, to improve the process can change the job and more importantly can change how you feel about it.
If, however, you need to move on, this is the time where you hope you have some people who respect and value your contributions and can help you move on to a new challenge in the company.
There's still time to register for our webinar today 'Capacity Management Maturity Series -Repeatable to Defined'  
Rich Fronheiser
Chief Marketing Officer