Capacity Management Maturity, Assesssing & Improving - Setting the Landscape (2 of 4)

What is Capacity Management?

A fairly standard definition of Capacity Management is:
An IT process that helps ensure capacity meets current and future business requirements in a cost-­‐effective manner.

A well-­defined Capacity Management process will focus on four subprocesses:

Business Capacity Management – translating business needs and plans into capacity and performance requirements for services and infrastructure.

Service Capacity Management – managing the capacity of live, operational IT services. This includes both proactive and reactive activities to ensure SLAs are met.

Component Capacity Management – managing the performance, utilization, and capacity of IT resources and individual IT components.

Capacity Management Reporting – To provide other ITSM processes    and management with information related to service and component capacity, utilization, and performance

In order to support the process, specific activities (monitoring, analysis, tuning, modeling, etc.) are undertaken in both proactive and reactive ways.

What is Maturity?

A maturity model is a set of structured levels that describe how well the behaviors, practices, and processes of an organization can reliably produce desired outcomes.

Various models exist. For the purposes of this survey, we’ll focus on the Capability Maturity Model, which consists of five levels of process maturity.

I'll share the five levels of process maturity in the Capability Maturity Model on Monday.

Don't forget to sign up for our webinar series 'Capacity Management Maturity - Initial to Repeatable'
https://www.metron-athene.com/services/webinars/capacity-management-webinars.html

Rich Fronheiser

Chief Marketing Officer

Capacity Management Maturity, Assesssing & Improving - Setting the Landscape (2 of 4)

What is Capacity Management?

A fairly standard definition of Capacity Management is 'An IT process that helps ensure capacity meets current and a future business requirements in a cost-­effective manner.'

A well defined Capacity Management process will focus on four sub processes:

Business Capacity Management – translating business needs and plans into capacity and performance requirements for services and infrastructure.

Service Capacity Management – managing the capacity of live, operational IT services. This includes both proactive and reactive activities to ensure SLAs are met.

Component Capacity Management – managing the performance, utilization, and capacity of IT resources and individual IT components.

Capacity Management Reporting – To provide other ITSM processes and management with information related to service and component capacity, utilization, and performance

In order to support the process, specific activities (monitoring, analysis, tuning, modeling, etc.) are undertaken in both proactive and reactive ways.

What is Maturity?

A maturity model is a set of structured levels that describe how well the behaviors, practices, and processes of an organization can reliably produce desired outcomes.

Various models exist. For the purposes of this survey, we’ll focus on the Capability Maturity Model, which consists of five levels of process maturity.

I'll tell you the five levels of process maturity in the Capability Maturity Model on Wednesday.

Come along to our webinar 'It's all about the CMIS, CMIS, No Trouble' and find out how a CMIS provides process governance and helps to mature the capacity process.

https://www.metron-athene.com/services/webinars/capacity-management-webinars.html

Rich Fronheiser

Chief Marketing Officer

Linux Server – Disk Utilization (12 of 17) Capacity Management, Telling the Story

Below is an example of a report on disk utilization of a Linux server. The reason I chose to share this report is that it is an instance based report, displaying the top 5 disks and their utilization on this system.

You have the ability to pick out our top 5 or our bottom 5 to display to your audience because we don’t want too much ‘noise’ on our chart.

We want to keep things clear and concise, don’t flood reports with meaningless data and keep it relevant to our audience.

On Friday I'll be discussing Business Metric Correlation and why it's important to view business and component data together.

Don't miss out on our 'Essential Reporting' webinar, register now.
http://www.metron-athene.com/services/webinars/index.html

Charles Johnson
Principal Comsultant