As with any implementation, once the initial
project has been concluded, all the initial objectives have been met and the
quick wins achieved, the difficulty is maintaining the momentum.
Having this momentum is essential for
business capacity management and the following techniques are very effective:
Intranet/Newsletters
Most organizations have an Intranet or
similar that is used to send out information.
Where possible, try to get capacity staff mentioned or get capacity
management successes published.
These
can be in the form of selling the benefits and ensuring people are aware of the
process and the value it provides. Where
possible, mention successes, achieving targets, reducing expenditure etc. In short, promote and sell the work being
done.
Road shows
An extension of the Intranet option, if there
is the time and opportunity, mini presentations on capacity management to key
stakeholders, different departments and
locations can be an excellent source of information.
These also serve to raise the profile of
capacity management and ensure people are aware of what’s happening, they can be done on their own or perhaps as
part of a wider Service Management initiative.
The content would normally be at a high level
(not too many graphs) and focus on the following:
- · Progress so far
- · Successes and failures
- · What’s next and how people can get involved
All of this momentum will help you to
demonstrate value and that’s what I’ll be discussing on Monday.
Don't forget to register for my next live webinar on October 24th Big SAP Landscape = Big Savings with Capacity Management http://www.metron-athene.com/services/training/webinars/index.html
Rob Ford
Principal Consultant
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