Maturing your Capacity Management processes - Summary ( 11/11)

As mentioned at the beginning of my blog series, the implementation of a mature business focused capacity process is a long term project that requires a good deal of effort.

In this series  I’ve given you a basic beginner’s guide,  something to present to the business to gauge the potential requirements and interest.

In summary and to provide some guiding principles for anyone looking to achieve a more mature implementation of capacity management, the following are the 5 key areas that should be the focus throughout your project:

·         Involve all aspects of the business as soon as possible.  Early involvement will pay dividends throughout the project with getting buy-in and building communication interfaces

·         Be selective with the technical information being captured and processed.  Across the enterprise there are likely to be hundreds (if not thousands) of metrics available, but it’s likely that only a small subset will be useful.  Remember the more data captured, the more likely you are to miss the important information.

·         Be sensible with the scope.  Start on a service that is important to the business, but isn’t so complex or sensitive that you won’t be able to make any progress.  Review the incident or change records to see if any of the services are suffering large numbers of capacity outages or late change requests for upgrades.

·         Aim for the quick wins where possible and strive to demonstrate value/progress as quickly as possible.

·         Be cautious with tooling.  Get the process configured and ensure that the needs are understood before starting any tooling evaluations.

I hope you’ve enjoyed the series and if you need expert guidance with maturing your capacity management processes check out our Professional Services division http://www.metron-athene.com/services/consulting/index.html or drop me an email rob.ford@metron-athene.com

Rob Ford

Principal Consultant