Sometimes getting started and maintaining
capacity management can be a hard sell into an organization, especially where
the common misconception is that just increasing the available capacity is
cheap.
There are a number of methods that can be
used to demonstrate the progress being made and the value to the business:
·
Ensure all presentations and
reports contain the right level of data.
Whether it’s for the business or a technical department, ensure that
it’s written in a way that means something to them
·
In the initial audit or
implementation phase there will be objectives set by the business about what
they want to see from the capacity process.
Ensure these are understood and at least some of the KPIs are built
around those objectives.
·
Carefully monitor incidents
and problems, ensure all capacity related tickets are captured and ultimately
reduced over time.
·
Continual Service Improvement (CSI) is a “reasonably new”
concept within ITIL, but capacity management has had an iterative cycle of
“Monitor – Analyse – Tune – Change” since at least version 2. This cycle of improvement is critical in
optimizing the IT environment and is one of the key parts of the process for
creating value.
By optimizing the
environment the process can demonstrate the following:
o Release
of spare capacity
o Deferred
or optimized expenditure
o Ensure
service level targets are met, whilst reducing costs
On Wednesday I’ll summarize in the final part
of my blog series and don't forget to register for my live webinar this Thursday
Rob Ford
Principal Consultant
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