More and more these days, the Capacity Planner is asked to present their information to high levels within the organization.
The types of reports and data that you present to your fellow technical colleagues is different from what you should present to the CIO.
It’s not because the CIO is uninterested in the detailed information. It’s simply that their time in which to digest the information is limited and this is where their secretary can be a valuable asset to your presentation.
Usually at the CIO level, assistants have been with that person or in that position for years. They are in tune to the habits and workings of the CIO and what makes them tick. The secretary knows what makes up a successful presentation for that executive and getting their buy-in can help you get your message understood.
Finding out the questions the executive always asks when reports are submitted to him, how he likes data to be presented to him and what items or areas to focus upon will all help you fine-tune your message.
Spending time with the secretary going over your presentation can give you an advantage in getting your information across – she’s already probably helped prepare more presentations for him than you will ever present to him.
With this in mind, two key items highly likely to be asked are “How much is this going to cost?” or “What is the impact on the business?”
This is where introducing cost metrics into your capacity reporting can be valuable. To display cost information alongside the technical metrics adds value in your presentation and in addition to showing the CIO what the issue is, it shows him the impact of not acting, in terms he understands.
Our recent webinar, ‘Capacity Management – Is it a business service?’ covered just this area.
We will be re-running the session in due course, but if you would like a preview of what is covered, feel free to download the slides http://www.metron-athene.com/documents/webinar_presentation/metron_cm_business_service_2011-05-19.ppt
Charles Johnson
Consultant
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