Mature capacity management whilst difficult to achieve can provide enormous value to an organization.
Regardless of the technology; the methods and techniques employed in capacity management are essential in optimizing the IT expenditure, reducing the risk associated with IT change and ultimately ensuring that the IT resource meets the needs of the business.
One of the biggest challenges in implementing a new capacity management process or maturing an existing process is aligning with the business. This alignment ultimately provides the key information required to understand “the capacity” of an enterprise and plan accordingly.
This is an essential step in implementing and providing mature capacity management, but the majority of organizations have yet to achieve this and are still very much focused at the component level of capacity management.
This is true across all market sectors with these organizations exhibiting the following common traits:
· Business view IT capacity as infinite
· Lots of data available, but not used to its full potential
· Capacity management has a reactive focus
· Planning purely based on historical data
· Any capacity management is happening in technical silo’s
In this blog series I’ll aim to address some of the challenges faced when implementing business level capacity.