Why carry out a Gap Analysis?

Increasingly organizations need to justify that processes and procedures used throughout the business meet industry standards for good practice, and can be audited and proven to be so. This gives stakeholders in your business and in-house staff the confidence that expenditure in the business is being optimized.

ITIL is the leading approach for good practice in the management of IT infrastructure and its interaction with the business.  By understanding ITIL’s position for all infrastructure management processes and implementing what is appropriate for your organization from within those guidelines,you can justify to stakeholders that your environment is being managed in line with or better than industry expectations.

Effective adoption of the ITIL approach to good practice means understanding what is good and bad in your environment, what is needed to make your organization more effective and bringing these together as a set of processes and procedures that help your business achieve its goals.

Often a gap analysis is undertaken in-house but many organizations are now opting to use external Consultants, as their impartiality is invaluable.  One of the biggest challenges when implementing business level processes is being able to interface with the appropriate areas of an organisation.  The impartiality that external consultants provide, allows for a better dialogue and without the internal politics that may restrict the flow of information.

Our Gap Analysis service helps define your understanding of where you are, where you should be, and how to get there in terms of Service Management and is one of many services that we offer in our Professional Services division.
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Jamie Baker
Principal Consultant