ITIL provides a process methodology where everyone
within the organization is speaking the same language, everybody understands
what the framework of IT is going to be.
For capacity management this is very important, as we
are looking at 3 different levels again business, service and component.
Business - understanding
how we handle business capacity management, how is the business changing going
forward?
Service - The
services have to underpin the business, so when the business changes how are we
going to design and adapt our services to meet those needs?
Component –
those services are underpinned by the components and the technology, so how are
we going to provide the correct technology to provide all of the services and
meet the SLA’s that the business requires?
New delivery platforms Software as a Service,
Infrastructure as a Service and Platform as a Service will continue to have an impact
on how we put our enterprise together to meet business needs.
Organizations should decide on a best practice for
capacity management and from there do a gap analysis to determine what they do
well and what they aren’t doing well. This highlights areas where improvement
is needed.
Being able to take a look at a transaction in a
pictorial way is useful - you can see where in those particular transactions you
have performance issues.
Having a capacity management information store - where
you are capturing and storing performance and capacity data on a historical
basis is essential, this then enables you to do trending, modeling, alerting
and analysis.
So to summarize my series on 5 trends in capacity
management, to manage these trends you must:
·
Understand your entire IT infrastructure
·
Monitor every hop of every transaction
·
Gain valuable metrics into your end user’s experience
You can accomplish this by using SharePath to fully track
transactions and athene® to
optimize Capacity Management. Enabling athene®
to use this valuable data drives better capacity management decisions and
predictions.
More information on:
Rich
Fronheiser
VP,
Strategic Marketing
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