Starting to address capacity management from scratch is a challenging task. All areas of the IT infrastructure have capacity constraints, and identifying problem areas before they affect users is a key objective. Without a capacity management process, administrators are typically assigned the responsibility to ensure adequate capacity of resources they administer. However, other duties often take priority over evaluating capacity, and a reactive mode of operation is the norm. When a person is dedicated to the role of capacity management, it is possible to start shifting from reacting to capacity problems to proactively avoiding them.
I'm running a webinar sharing a case study of how to mature a capacity management process from nothing to an effective operation that provides consistent value to the business.
When initially assigned to the role of capacity management, decisions about what to do first are important to providing value quickly. Identifying pain points and easily obtainable data for analysis are good first steps. Obtaining a tool to help capture and centralize data from component resources quickly becomes a key step in maturing the process and expanding the scope of resources managed. As more data is captured and collected, automation of analysis becomes an important requirement. Proactive alarming based on trends, across vast amounts of data, enable incident avoidance to become a reality. With sufficient historical and business data available, the capacity process is then matured further by using modeling techniques to make accurate forecasts.
Additional areas for improvement were identified by completing capacity maturity surveys showing strengths and weaknesses. Areas identified included coordination with change management, performance test evaluation, and expanding coverage across other areas of the IT environment. The timeline for this case study occurred over a period of less than three years. Personnel evolved from a single person to a team of five.
I'll be covering the following bullets and these represent the evolution of process and personnel, deliverables and challenges along the way.
I'm running a webinar sharing a case study of how to mature a capacity management process from nothing to an effective operation that provides consistent value to the business.
When initially assigned to the role of capacity management, decisions about what to do first are important to providing value quickly. Identifying pain points and easily obtainable data for analysis are good first steps. Obtaining a tool to help capture and centralize data from component resources quickly becomes a key step in maturing the process and expanding the scope of resources managed. As more data is captured and collected, automation of analysis becomes an important requirement. Proactive alarming based on trends, across vast amounts of data, enable incident avoidance to become a reality. With sufficient historical and business data available, the capacity process is then matured further by using modeling techniques to make accurate forecasts.
Additional areas for improvement were identified by completing capacity maturity surveys showing strengths and weaknesses. Areas identified included coordination with change management, performance test evaluation, and expanding coverage across other areas of the IT environment. The timeline for this case study occurred over a period of less than three years. Personnel evolved from a single person to a team of five.
I'll be covering the following bullets and these represent the evolution of process and personnel, deliverables and challenges along the way.
- Starting as a team of one
- Spreadsheet analysis
- Capacity management tool selection
- Challenges after implementation
- Growth of resources managed and personnel
Join me on August 17, 2016 - 8am PDT, 9am MDT, 10am CDT, 11am EDT, 4pm UK, 5pm CEST Register for your place now
http://www.metron-athene.com/services/webinars/index.html
Dale Feiste
Principal Consultant
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