As with any implementation, once the initial project has been concluded, all the initial objectives have been met and the quick wins achieved, the difficulty is maintaining the momentum.
Check out our on-demand Capacity Management Maturity workshop
Having this momentum is essential for business capacity management and the following techniques are very effective:
Intranet/Newsletters
Most organizations have an Intranet or similar that is used to send out information. Where possible, try to get capacity staff mentioned or get capacity management successes published. These can be in the form of selling the benefits and ensuring people are aware of the process and the value it provides. Where possible, mention successes, achieving targets, reducing expenditure etc. In short, promote and sell the work being done.
Road shows
An extension of the Intranet option, if there is the time and opportunity, mini presentations on capacity management to key stakeholders, different departments and locations can be an excellent source of information.
These also serve to raise the profile of capacity management and ensure people are aware of what’s happening. These can be done on their own or perhaps as part of a wider Service Management initiative.
The content would normally be at a high level (not too many graphs) and focus on the following:
· Progress so far
· Successes and failures
· What’s next and how people can get involved
All of this momentum will help you to demonstrate value and that’s what I’ll be discussing on Monday.
Check out our on-demand Capacity Management Maturity workshop
Jamie Baker
Principal Consultant
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