I don’t think anyone would
disagree with me when I say that informed decisions are critical for success,
so what
is Business Intelligence?
Forrester’s
definition of Business Intelligence is:
"Business Intelligence is a set of methodologies,
processes, architectures, and technologies that transform raw data into
meaningful and useful information used to enable more effective strategic,
tactical, and operational insights and decision-making."
So let’s start by
splitting that down and begin with a look at methodology and process relating
to capacity management.
Methodology
and Process
What
is a process?
A process is a collection
of related, structured activities or tasks that produce a specific service or
product, for a particular customer or customers.
What
are the first steps in creating a process for capacity management?
•
Establish
stakeholders
•
Identify
the customers
•
Determine
what the customers need and want
•
Gather
requirements for what is needed to deliver
•
Perform
a structured analysis on how to deliver
This is really the planning stage, where you are getting
this ‘upfront’ information gathered and documented so that you have a good path
forward when you go to create the solution.
The next step will be to look at the architecture and
technologies that you are going to use and I’ll deal with this on Wednesday.
Dale Feiste
Consultant
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