If you are
implementing a Capacity Management process of your own then a useful tip is to
initially go for some ‘quick wins’ as these establish traction and credibility,
even among the skeptics in your company.
Ongoing monitoring and analysis leads to tuning recommendations and continued improvement of applications and services.
Maintaining a CDB/CMIS is also important and currently all detailed data is being kept, resulting in the database getting quite big. Figuring out how to summarize and aggregate and when to delete old data is an important step, especially when continuing to add targets and other objects to the CDB/CMIS.
There will be other opportunities within this Company to study Merger and Acquisition activity and fortunately, those projects will now be easier for their own Capacity Management team. They will get a much earlier start on new projects in the future and now have the tools and skills in place to complete the work.
I’ll conclude the way I started.
A collection of our thoughts and expertise, from a capacity planning
perspective, in the form of published white papers, performance tips and on-demand webinars on a variety of cutting edge topics are available free to download. http://www.metron-athene.com/_downloads/index.html
If you’ve been following my series then you’ll know
that I’ve been outlining a successful Capacity Management project that I led
within a telecommunication company.
At the conclusion of the project the company were able
to move forward confidently on our recommendations.
Moving forward…
·
The company expanded the rollout of the tool to
include other applications and technologies.
·
Training was provided to train the staff in using the
tool and completing studies such as the ones covered in this engagement. Other facets of the ITIL CM process were put
in place, although some still have room for improvement.
·
Other facets of the ITIL Capacity Management process
were put in place and have led them to be more proactive and less reactive
Moving from short term to long term
•
Most of the data required is in place
•
More focus can be placed on the iterative activities
•
More focus needs to be put on maintaining the CMIS and
completing the Capacity Plan
•
As more M&A activities are planned, CM must be out
in front gathering information and providing decision support information
The iterative
activities are an extremely important part of the successful Capacity Management
process. Ongoing monitoring and analysis leads to tuning recommendations and continued improvement of applications and services.
Maintaining a CDB/CMIS is also important and currently all detailed data is being kept, resulting in the database getting quite big. Figuring out how to summarize and aggregate and when to delete old data is an important step, especially when continuing to add targets and other objects to the CDB/CMIS.
There will be other opportunities within this Company to study Merger and Acquisition activity and fortunately, those projects will now be easier for their own Capacity Management team. They will get a much earlier start on new projects in the future and now have the tools and skills in place to complete the work.
I’ll conclude the way I started.
When 2
mature companies (in the area of IT) come together each has its own ideas of
what “best practices” actually are. IT
Service Management processes are probably in place in each of the companies and
it’s likely that the resulting teams will not simply be a combination of the
existing teams.
Technology, tools, applications, services – there will
be a lot of redundancy and overlap in all of these areas and decisions will
need to be made on which of these will survive.
Having effective Capacity Management in place, or
buying in independent expertise, helps to make this process so much easier.
Rich Fronheiser
Chief Marketing Officer
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