I mentioned last week that it’s crucial, even in a compressed timescale, that a company consider all three levels of Capacity Management when implementing the process but what activities should be included?
Activities that should be undertaken as part of the Capacity Management process include:
Iterative Activities: Monitoring, Analysis, Tuning, and Implementation (under Change Management). These are ongoing activities that occur in the production environment in a cyclical nature in order to ensure services are meeting service level requirements and are constantly improved.
Demand management : (elevated to process status in ITILv3) is really a business activity – increase capacity or manage user demand.
Application sizing:
Modeling: consists of a group of techniques used to predict future performance based on predicted workload change or hardware configuration change.
Data: stored in a Capacity Database (ITILv2) or Capacity Management Information System (ITILv3).
Capacity Plan: The key deliverable in the process, a document (or series of documents) that communicates the observations and recommendations of the Capacity Management process
On Wednesday I’ll be sharing my real experiences running a project where a telecommunications company needed to convert customers from a previous company to combined existing applications and deal with anticipated growth and further acquisitions.
Rich Fronheiser
Chief Marketing Officer
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