Many times we look at Capacity Management from our own perspective and the culture in which we live.
I'll be presenting at a webinar which looks at the current and future practice of capacity management and considers why it might be different in different countries.
I have experience in the EU, USA and Japan and will concentrate on these, with particular emphasis on Japan as it is possibly the least known of the three.
My webinar will cover the following:
http://www.metron-athene.com/services/webinars/index.html
Charles Johnson
Principal Consultant
I'll be presenting at a webinar which looks at the current and future practice of capacity management and considers why it might be different in different countries.
I have experience in the EU, USA and Japan and will concentrate on these, with particular emphasis on Japan as it is possibly the least known of the three.
My webinar will cover the following:
- Introduction
- Capacity Management
- ITSM, ‘do more with less’
- Objectives of ITSM
- Find a better way for IT Service Management
- Assess impact of capacity management
- Capacity Management review
- Comparison between USA, EU/UK and Japan
- What are the differences and why?
- How to regain customer trust?
- Case study
- Who is doing it and why/why not?
- Summary & Conclusion
http://www.metron-athene.com/services/webinars/index.html
Charles Johnson
Principal Consultant
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