Now that the Gap
analysis or process audit is complete you’re ready to take the next step on the
journey and begin by building your community.
Starting the process of education by
involving key business stakeholders throughout the GAP analysis will have laid
firm foundations for this implementation stage.
It varies between organizations, but a solid
first step is to provide a high-level overview of what capacity management is,
its requirements and ultimately the benefits to the business. This should cover the basic principles, the
information interfaces and the value it will provide. The intended audience should be similar to
that of the GAP analysis; the key requirement is to include a mixture of people
and roles.
By putting business, capacity and technical
staff, (people that wouldn’t inherently mix) together it starts to build the
necessary relationships and provide the flow of information required for a
business focused process. In addition,
it provides everyone with a common language when talking about capacity
management and the required information.
The next requirement, again depending on
existing maturity, may be a more intensive look at capacity management, usually
spread over a number of days and covering the whole process.
This sort of course will normally cover all
aspects of capacity management e.g. methods, techniques etc and involve staff
that are likely to be more hands on or at least have key involvement. The people attending this course will form
the basis of the Special Interest Group for capacity management and on
completion of this course can work with the process manager to define the
goals, objectives and outputs for capacity management.
At the lowest level of granularity, more
technically focused capacity management courses dealing with key elements of a
particular technical domain can be provided.
Looking at the requirements of managing a particular domain e.g. vmware,
Unix etc; can be useful in providing support personnel with an additional set
of skills for front line incident analysis and ensure that everyone is talking
the same language.
The next step is of course to automate and on Friday I’ll be talking about tooling.
If you'd like help with a gap analysis or other capacity management projects contact us.
Jamie Baker
Principal Consultant
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