What is Capacity Management?
What is Maturity?
A fairly standard
definition of Capacity Management is:
An IT process that helps
ensure capacity meets
current and a future business requirements in a cost-‐effective manner.
A
well-‐defined Capacity
Management process will focus on
four subprocesses:
Business Capacity Management – translating business
needs and plans into
capacity and performance requirements for services and infrastructure.
Service Capacity Management – managing the capacity of live, operational IT services. This includes both proactive
and reactive activities to ensure SLAs are met.
Component Capacity Management – managing the performance, utilization, and
capacity of IT resources and individual
IT components
Capacity Management Reporting – To
provide other ITSM
processes and management with information related
to service and component
capacity, utilization, and performance
In order to
support the process, specific activities (monitoring, analysis, tuning,
modeling, etc.) are undertaken in both proactive
and reactive ways.
A maturity model
is a set of structured levels
that describe how well the behaviors, practices, and processes of an organization can reliably produce desired
outcomes.
Various models exist. For the purposes of this survey, we’ll focus on the Capability
Maturity Model, which consists
of five levels of process maturity.
I'll tell you the five levels of process
maturity in the Capability Maturity Model on Friday.
Come along to my webinar today 'Capacity Management Maturity -Assessing and Improving'
http://www.metron-athene.com/services/webinars/index.html
Rich Fronheiser
Chief Marketing Officer
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