Monday, 14 March 2016

Capacity Management Maturity, Assesssing & Improving - Setting the Landscape (2 of 4)

What is Capacity Management?

A fairly standard definition of Capacity Management is:

An IT process that helps ensure capacity meets current and a future business requirements in a cost-­‐effective manner.

A welldefined Capacity Management process will focus on four subprocesses:

Business Capacity Management translating business needs and plans into capacity and performance requirements for services and infrastructure.

Service Capacity Management – managing the capacity of live, operational IT services. This includes both proactive and reactive activities to ensure SLAs are met.

Component Capacity Management managing the performance, utilization, and capacity of IT resources and individual IT components

Capacity Management Reporting – To provide other ITSM processes and management with information related to service and component capacity, utilization, and performance

In order to support the process, specific activities (monitoring, analysis, tuning, modeling, etc.) are undertaken in both proactive and reactive ways.

What is Maturity?

A maturity model is a set of structured levels that describe how well the behaviors, practices, and processes of an organization can reliably produce desired outcomes.

Various models exist. For the purposes of this survey, we’ll focus on the Capability Maturity Model, which consists of five levels of process maturity.

I'll tell you the five levels of process maturity in the Capability Maturity Model on Wednesday.

Come along to our webinar on Wednesday 'Maturing the Capacity Management Process'

Rich Fronheiser
Chief Marketing Officer

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