When evaluating your Capacity Management Maturity,
it’s useful to consider both the CMM/CMMI scale and Maslow and the concepts
Maslow brings to his Hierarchy of Needs.
•
CMM
– can’t be proactive
until all “reactive components” are in place, etc.
•
Maslow
– can’t look to
fulfill higher level needs until the lower level ones are completely satisfied
•
Combine
the two: Design the process one level at a time and complete a GAP Analysis to
determine how you can “complete” each level – and then move to the next one
When trying to move from one level to the next –
it’s important to make sure that you’ve completely satisfied the requirements
of that level before moving on.
For example – you would
like to move to the Defined level, which makes the Capacity Management process
more proactive. But how can you do that
if you don’t satisfy everything in the lower level –
having data available for all of the components that you’re working with, for
example.
When starting from scratch, it’s easy to determine the
items that you feel you need to create a mature process. Most organizations, however, have parts of a
Capacity Management process already in place, and deciding to ignore those
parts and start from scratch likely will cause your progress to slow, if not
halt entirely.
Organizations are people
It’s unwise
to try to ignore the needs of the people you work with when trying to implement
or improve your CM process:
•
Consider
the effect on others and how others can affect your efforts
•
Find
people who will support your efforts – how can you help fulfil their needs?
Conclusion
It’s useful
to evaluate processes and people using various models and/or hierarchies:
•
There
are similarities between process maturity models and Maslow’s hierarchy of
needs
•
Processes
ultimately are implemented (and helped/hindered by people), so it’s important
to consider others’ needs and wants
•
A
mature Capacity Management process consists of solid processes but also an
organization that supports and sees the value in the process
If you'd like to find out where you sit on the Capacity Management Maturity Scale then
take our survey and receive your free 20 page report
Rich Fronheiser
Chief marketing Officer
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