It's all about the CMIS - Process Integration with a CMIS (6 of 9)

So why is the CMIS so important?  As mentioned previously, it is known as the cornerstone of Capacity Management. 

It provides the core of the capacity management process by storing and relating the data that enables us to make important capacity and performance related decisions for our services.  The CMIS provides us with the tools to:

·        Collate, unify and correlate important data together

·        Provides the basis to perform key capacity management activities

·        Present information and results back to the business and its strategy.

Such business decisions and strategic directions can be altered or changed based on the information being provided by the Capacity Management process.  The data captured, stored, analyzed and reported, including producing Capacity Plans is presented within the Capacity Portal which should be the focus for the business when making these decisions.

The CMIS provides the ability to integrate data from all other ITSM areas and provides the foundation for the Service Knowledge Management System (SKMS). 

Don't forget to sign up to our next webinar 'Evaluating Performance and Capacity with Calculated Metrics' 

https://www.metron-athene.com/services/webinars/capacity-management-webinars.html

 

Jamie Baker

Principal Consultant