Why is the CMIS important? For a number of reasons which I've listed below:
Data unification
The CMIS is able to store data captured from many data sources and we are
able to start to unify and synchronise the data together.
Can we
confidently ask and answer the following questions, by using a CMIS?
•
Is
the data from the same system?
•
The
same date and time?
•
Can
we get a breakdown of user/command usage?
•
Can
we store application statistics?
•
Can
we group together in the same service?
•
Do
we get response time information and SLA information?
•
Can
we integrate data from other ITSM processes?
And many more
questions like the above…
Essential for key capacity management
activities
The CMIS is
essential for key capacity management activities, providing the central source
of data for root cause analysis, recurrence and exception reporting and
correlation. It also allows for more
accurate trend modeling on aggregated historical data and analytical modeling
and planning on workloads for each system and service.
Supports the Capacity Portal
It also
supports the capacity portal by allow for these day to day activities to be
performed and providing the data and reports to be hosted within the portal.
Provides the foundation for SKMS
As mentioned
earlier, the CMIS and CMS are the foundation of a larger Service Knowledge
Management System (SKMS) which is primarily about getting the right data to the
right people or group.
•
Analysis
•
Correlation
•
Modelling
•
Demand
Management
On Friday I'll be talking about the importance of
Correlation. In the meantime don't forget to sign up to our next free webinar 'Evaluating Performance and Capacity with Calculated Metrics'
Jamie Baker
Principal Consultant
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