Sadly it is no secret that the popularity of ITIL has taken a downturn in the last couple of years. This has been partly down to the economic climate, with companies unwilling to invest in updating an existing implementation to ITIL v3 or potentially implementing ITIL at all. Ironically it could be the economic downturn and the key cost saving technologies, which could breathe new life into ITIL.
Whilst the technologies available are prolific there are two which I believe are key within this discussion and they are Cloud based delivery models and virtualization. Both technologies cite considerable cost saving benefits, additional green credentials and all while maintaining the required service levels. The majority of enterprises have already embraced virtualization in all its many flavours and an increasing number are turning to “The Cloud” to deliver the next level of optimization.
It’s the embrace of these technologies where I believe ITIL will have a critical part to play. The requirement for strong ITIL processes to ensure these technologies are managed correctly and deliver the required business performance is essential. This is true for all of the ITIL disciplines but none more so than Capacity Management. Moving to “The Cloud” and potentially implementing Platform as a Service (PaaS) or Software as a Service (SaaS) can mean that the control may move to an external provider whilst the responsibility for performance assurance remains within capacity management.
How you can manage this change within the capacity management process will be the focus of my article on Monday.....
In the meantime you may like to sign up and come along to our free webinar on ‘Cloud Computing and Capacity Management’ http://www.metron-athene.com/training/webinars/webinar_summaries.html
Rob Ford
Consultant
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