So….Who do I need to
travel with?
In the meantime there's a chance for one person to win a signed copy of my Capacity Management book (referred to in the first blog of this series)Simply subscribe to our blog or YouTube Channel,Like us on Facebook or follow us on Twitter or LinkedIn between now and 15th March inclusive to be entered in to our drawing.
Like, follow or subscribe to 3 media or more and receive an additional free entry.
Only one entry per person per media is valid and no cash alternative is available.
The winner will be notified and published after the drawing on 29th March 2013.
Good Luck!
Adam Grummitt
Distinguished Engineer
In an aeroplane the
answer might include pilot, navigator, steward and engineer. In a car the answer might include a
chauffeur, or the satnav itself (or a back-seat replacement). In ITSM the list is quite long
The first two are
the most difficult to find and the last few the easiest, as there are many companies
like Metron offering consultancy services in this area. The most difficult area lies in the people
relationships within the organization, making sure that there is effective
liaison between different domain experts and with business users.
The key is to find the right balance between
external experts, short-term contractors and in-house staff.
And who is not needed?
My advice is to avoid:
The super-hero (sysprogman)
- Too busy fire fighting to install auto-sprinklers
The ITIL
perfectionist: paralysis by analysis - Too busy defining how things are done in
theory
The process
perfectionist (BPR) - Too busy documenting, securing and verifying processes
The lean black belt
six sigma process engineer - Too busy chasing absolute KPI numbers
The standards purist
with his ISO2000 checklists - Too high level to have any practical impact
The boy racer who
installs ITIL in 3 months - It is not a product and it is not a definition
Now we’ve decided
who is coming along for the journey our next step is to look at what else has
to happen at the same time and I’ll be dealing with that next.
In the meantime there's a chance for one person to win a signed copy of my Capacity Management book (referred to in the first blog of this series)Simply subscribe to our blog or YouTube Channel,Like us on Facebook or follow us on Twitter or LinkedIn between now and 15th March inclusive to be entered in to our drawing.
Like, follow or subscribe to 3 media or more and receive an additional free entry.
Only one entry per person per media is valid and no cash alternative is available.
The winner will be notified and published after the drawing on 29th March 2013.
Good Luck!
No comments:
Post a Comment