Capacity Management Maturity is a somewhat subjective
(but usually backed up with some type of scoring mechanism) measure of how much
the Capacity Management process is implemented and entrenched into an
organization Further on in this blog series I
will discuss one particular model and how maturity is defined in that model.
Increasing maturity of the process in an organization
not only reduces the number of capacity-related incidents and problems within a
business, but also improves other processes as well. Incident and problem management aren’t as
busy and can focus on other tasks. More
service level agreements are met and SLM can focus on other tasks and
responsibilities. More changes are
successful and change management can focus on future changes, not figuring out
why past ones had to be rolled back.
As a Capacity Manager, your role within IT and the
business can be, and should be vital.
Your mindset must always be to make yourself and your team indispensable
to the organization. How you do that can
vary depending on the organization and the situation – but improving and
maturing the process can go a long way to making that happen.
What is
Maturity?
Before we discuss why having a mature Capacity
Management process helps you as the Capacity Manager, let’s step back and talk
about what we mean by “Capacity Management Maturity.”
A maturity model is a set of structured levels that
describe how well the behaviors, practices, and processes of an organization
can reliably produce desired outcomes.
Various models exist. For the purposes of this paper, we’ll focus on
the Capability Maturity Model, which consists of five levels of process
maturity.
As we look at each of these levels, consider how being
at each of these levels as an organization can impact the perception of you as
the Capacity Manager.
At this point, I’ll admit that very few organizations
that have dedicated Capacity Managers fall into the first stage or even the
“lower half” of the second stage, but you’d be surprised at how many
organizations, even with Capacity Managers, are not as mature as they could be
and how that affects the perception of IT and of the Capacity Management process.
On Monday I'll describe each of the Maturity levels. If you're interested in how you can mature your Capacity Management process then start by finding out where you currently sit on the Maturity Scale by taking our survey . You'll receive your free 20 page report with tips on how to mature to the next level and comparisons with others in your Industry sector.
Rich Fronheiser
Chief Marketing Officer
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