The example below
reiterates that the CMIS provided by some capacity management tools can
integrate and store data for reporting and modeling purposes from each
sub-process level.
The CMIS
enriches the process by bringing the data together for day to day activities and
longer term planning.
Proactive
Capacity Management with a CMIS
Within a
capacity management process there are reactive and proactive elements with the
focus on proactivity as the process becomes more mature.
Capture/store historical data - capturing and storing the data over a
longer period of time with the ability to aggregate and filter the data.
Capacity reporting and planning – historical data provides the manager/analyst with the means to refine service and
component thresholds for alerting and review how accurate the forecasted models
and recommendations are based on the actual data captured.
Metric correlation and alerting - being able to correlate
business/service and component metrics together to identify patterns of
activity, highlight specific peaks or areas of interest and perform further
statistical analysis on the data.
Police SLA targets - this information can also be accessed
by SLM to monitor and police SLA targets and track changes over time.
Summary
So finally to
wrap and sum up, the CMIS is an essential part of a capacity management process
that provides the focus at the Business and Service levels.
With the
ability to capture and store time-series data from across the enterprise at
each sub-process level of Business, Service and Component it provides an
enterprise wide view of capacity by underpinning the day to day and
forecast/planning activities that a mature process needs to deliver to the
organization.
There are a
vast range of benefits that implementing a CMIS as part of the process can
provide to an organization, such as improved accuracy for purchases and
decision making, along with recommendations for CAPEX and OPEX. By capturing and storing the data for a long
period of time it is easily accessible for reporting and planning activities,
while providing information to other essential ITSM processes.
Our
athene® Capacity Management software features
a single logical database (Capacity Management Information Store – CMIS) where
all performance and capacity metrics are stored. Take a look at our other great
features and benefits.
Jamie Baker
Principal Consultant
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