Types of Data required (6 of 17) Capacity Management, Telling the Story

Today we'll be looking at the types of data required.

Technical data – in ITIL terms our data should be coming from business, service and resource levels. This data is then fed in to our CMIS and allows us to see what is happening in two ways: 

•        Current – how everything is performing now

•        History – the more historical data we have on our systems and applications the more accurate our trending and modeling will be.

Business metrics – what is happening in the business will dictate the resources needed to support it. 

•        Current – what is happening now in the business

•        Forecast – what is planned for the future, in terms of growth, new services, increased user numbers etc

Key Performance Indicators – we need some idea of how we can measure our performance going forward.

Threshold levels – we need to know what thresholds we are going to be planning towards to enable us to put them on reports and see when/if they are going to be breached.

Capacity Management

 The diagram below shows 360°Capacity Management. A combination of our capacity management software athene^® and SharePath allows you to bring resource, application, application transaction response times, service, business data and KPI’s to your CMIS. This allows you to build the most accurate picture of your environment as you can.

For more details of athene^® and SharePath visit our website.
http://www.metron-athene.com/products/index.html  

On Monday I'll be running through a selection of the types of presentations that you can use. 

Charles Johnson

Principal Consultant