So what is the Capacity Management Story?
• What is happening in the current environment – this is typically called the baseline. When analyzing data in our systems we want to identify a ‘normal behaviour’ period which shows the demands an application is making on resources in usual circumstances.
• Concise information – We need to state the facts and not over complicate matters, presenting clear and concise information.
• Display forecasts – How do we present this story to our audience? In terms of capacity management we could be using forecasting methods such as:
We need to describe to our audience so that they can understand easily the point/ message that we are trying to get across to them. We must also ensure that we are getting the right information to the right people in the right way.
• Gather further information – Do we need to actually gather any additional information or do we have enough information? You may need to supplement resource data with some business data, or perhaps speak to the Service Delivery Managers to get the SLA information.
When we are forecasting it is important to have as much information as possible from the business because we need a full understanding of what we are forecasting to.
On Friday I’ll be talking about what we’re trying to display.