This blog series will discuss Capacity Management
Maturity from two different viewpoints, although it will quickly become obvious
that there are similarities between the two lines of thinking.
First, we’ll look at Capability Maturity Model
Integration (or CMMI), a process improvement training and appraisal program
that is already at the heart of multiple Capacity Management process assessment
and improvement models, including Metron’s.
Next we’ll take a look at Maslow’s Hierarchy of Needs,
which is a theory in psychology proposed by Abraham Maslow in a 1943 paper,
which dealt with his theories on human motivation.
While one might think there is little in common
between CMMI and Maslow, we’ll dive deeper into the topic and explore whether
there is a relationship – and more importantly
whether there’s some knowledge we can take away from the exercise.
Finally, we’ll look at ways to interpret Capacity
Management Maturity and how to improve it over time.
Capability Maturity Model Integration (CMMI)
Capability Maturity Model Integration was developed
over the last 15 years as a successor to the original Capability Maturity
Model, which was developed to improve the usability of maturity models by
integrating them into one framework.
•
Process improvement training and appraisal
•
Developed at Carnegie Mellon University
CMMI was originally applied to software development
and was sponsored by the US government, but quickly became a way for analysts
and organizations to evaluate the maturity of service management and service
management processes.
CMMI consists of 5 maturity levels:
- Initial
- Managed
- Defined
- Quantitatively Managed
- Optimizing
These levels are especially useful, because they can
be well defined in terms that most will understand and accept.
- Initial – processes are unpredictable, poorly controlled, and chaotic. Few organizations have processes that fall into this area.
- Managed – Processes are typically project related and typically reactive
- Defined – Organizational level processes that are proactice
- Quantitatively Managed – Processes are measured and controlled
- Optimizing – Focus is on process improvement
CMMI – Service Management Examples
CMMI can be used to evaluate an organization and the
existence and effectiveness of processes can be used to characterize the
maturity of the organization.
Capacity Management is considered to be a process at
Maturity Level 3 – Defined. Capacity Management, while having both
reactive and proactive focus can only be truly effective if the process is
forward looking.
Some other examples are shown here:
•
Capacity Management –
ML3
•
Availability Management –
ML3
•
Service Continuity –
ML3
•
Service Delivery –
ML2
•
Strategic Service Management –
ML3
•
Measurement and Analysis –
ML2
On
Wednesday I’ll look at what Capacity Management Maturity is, in the meantime you
might want to sign up to attend our Capacity management Maturity online Workshop
running next month.
Rich Fronheiser
Chief Marketing Officer
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