What is
Maturity?
A maturity model is a set of structured levels that
describe how well the behaviors, practices, and processes of an organization
can reliably produce desired outcomes.
Various models exist. For the purposes of this paper, we’ll focus on
the Capability Maturity Model, which consists of five levels of process
maturity.
As we look at each of these levels, consider how being
at each of these levels as an organization can impact the perception of you as
the Capacity Manager.
At this point, I’ll admit that very few organizations
that have dedicated Capacity Managers fall into the first stage or even the
“lower half” of the second stage, but you’d be surprised at how many
organizations, even with Capacity Managers, are not as mature as they could be
and how that affects the perception of IT and of the CM process.
The five levels we’ll discuss are named slightly differently
from the CMMI levels we’ve talked about already. We’ll call these the levels of Capacity
Management Maturity.
- Initial (or Chaos)
- Repeatable (or Reactive)
- Defined (or Proactive)
- Managed (note this is the equivalent of Quantitatively Managed in the CMMI)
- Optimized
Based on years of consulting experience, Metron have
developed a survey that can help you self-assess your organization’s level of
maturity. Very few organizations are
actually at the Initial level and even fewer are at the Optimized level. Most results are between Repeatable and
Defined, in our experience. Click here www.metron-athene.com/survey/ to complete the survey and find your Maturity level.
On Friday I’ll give you more detail on each of the
levels and what they mean.
Rich Fronheiser
Chief Marketing Officer
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