Wednesday 25 January 2017

Capacity Management Maturity, Maslow, and You - Capacity Management Maturity (2 of 7)

What is Maturity?

A maturity model is a set of structured levels that describe how well the behaviors, practices, and processes of an organization can reliably produce desired outcomes.
Various models exist.  For the purposes of this paper, we’ll focus on the Capability Maturity Model, which consists of five levels of process maturity.

As we look at each of these levels, consider how being at each of these levels as an organization can impact the perception of you as the Capacity Manager.
At this point, I’ll admit that very few organizations that have dedicated Capacity Managers fall into the first stage or even the “lower half” of the second stage, but you’d be surprised at how many organizations, even with Capacity Managers, are not as mature as they could be and how that affects the perception of IT and of the CM process.

The five levels we’ll discuss are named slightly differently from the CMMI levels we’ve talked about already.  We’ll call these the levels of Capacity Management Maturity.



  • Initial (or Chaos)
  • Repeatable (or Reactive)
  • Defined (or Proactive)
  • Managed (note this is the equivalent of Quantitatively Managed in the CMMI)
  • Optimized

Based on years of consulting experience, Metron have developed a survey that can help you self-assess your organization’s level of maturity.  Very few organizations are actually at the Initial level and even fewer are at the Optimized level.  Most results are between Repeatable and Defined, in our experience. Click here  www.metron-athene.com/survey/ to complete the survey and find your Maturity level.
On Friday I’ll give you more detail on each of the levels and what they mean.
Rich Fronheiser
Chief Marketing Officer

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